Terms & Condition

General Conditions Of Tours

Definitions

In these Conditions, except where the context otherwise requires or where it is otherwise expressly provided, the following expressions have the meanings respectively assigned to them, that is to say:

"DUCK & HiPPO Group" means all companies and subsidiaries including but not limited to Singapore DUCKtours Pte Ltd, Russell Rocks Pte Lte, Tourist Information Pte Ltd, Big Bus Pte Ltd.

"Tours" refers to tours own and/or operated by DUCK & HiPPO Group, including but not limited to: DUCKtours, City Sightseeing Tours, The Original Tours, Sentosa-MBS-RWS Rhino, Singapore Trolley Tours, Red Lantern Tour, Moonlight Advanture, Little India and Chinatown Walking Tours.

"Craft" refers to any vehicles used for the tours, including but not limited to Topless double decker bus, coach, amphibious DUCK.

"Authorised Agent" means a sales agent who has been appointed by DUCK & HiPPO to sell its Tours

"Ticket" means either the pre-paid ticket, or the Electronic (PDA) Ticket, in each case includes Conditions of Contract contained in it.

Tours

In buying and joining the Tours, it is deemed that you have fully accepted all DUCK & HiPPO Group’s terms and conditions. If you do not agree with the terms, do not buy the tickets and do not join the tours.

You agree to indemnify, defend and hold DUCK & HiPPO Group and its affiliates, and their respective officers, directors, owners, agents, information providers and licensors (collectively, the "Indemnified Parties") harmless from and against any and all claims, liability, losses, costs and expenses (including attorneys' fees) incurred by any Indemnified Party in connection with any breach by you of these Terms and Conditions and Privacy Policy.

Tickets

Please keep your ticket safe as there will be no replacement. You must show your ticket as you board. The ticket remains the property of the DUCK& HiPPO Group and must be produced for inspection and if requested to do so, be surrendered on demand to any authorised DUCK& HiPPO Group Official.

Look after your ticket well. If you lose it, you lose your ride. Passengers found travelling without valid ticket will be charged the full fare. All tickets are non-transferable.

Departure Points and Times

DUCK & HiPPO Group endeavours to provide departure points and times for the Tours as accurate as possible. However, DUCK & HiPPO Group reserves the right to vary such departure points and times without prior notice to or consent from you, as circumstances require.

Tour Route

DUCK & HiPPO Group reserves the right to deviate from the route of a service in the event of road closure, parades, floods or where reasonably prudent to do so without prior notice to or consent from you.

Craft

While DUCK & HiPPO Group endeavours to operate its famous open-top double decker buses, it reserves the right to substitute with coaches from time to time.

Right to Refuse Service

If your conduct aboard the Tours is so as to endanger the craft or any person or property on board, or obstructs the crew in the performance of their duties, or fails to comply with any instruction of the crew, or behaves in a manner to which other passengers may reasonably object, DUCK & HiPPO Group may take such measures as it deems necessary to prevent continuation of such conduct, including restraint and/or eject you from the Tour without refund.

Safety

You are required to remain seated on the Tours and keep all limbs within the craft, especially while the craft is in motion.

On all Hop-on and Hop-off tours, seats cannot be guaranteed on either decks. DUCK & HiPPO Group reserves the right, for safety reasons, to refuse you access to travel on a particular departure is full.

A child (3-12 years old) is defined as in the ticket class at time of purchase. All children MUST be accompanied by an adult at all times. We reserve the right to refuse/eject guests who refuse to comply with this policy from the Tour(s) without refund.

Accident or Loss

Please take care of all personal property while travelling at all times. The DUCK& HiPPO Group will not be liable for any loss, damage, delay, inconvenience, or direct or consequential loss, however caused.

Ticket Agents

Where a ticket is purchased from one of Authorized Agents, any query regarding the ticket purchase, or any request for a refund for whatever reason, must be referred to the Authorized Agent who sold the ticket.

Alcohol & Outside Food

The consumption of alcohol and outside food are prohibited on the Tours.

Jurisdiction

These conditions shall in all aspects, be governed by the law of Singapore


DUCK charter

  1. Booking & Payment
    1. A charter is confirmed only when full payment is made 7 days prior to date of charter.
    2. Fees for charter may be paid by: Cash, Nets, Credit Card, Bank Transfer or Cheque. Cheque shall be made payable to 'Big Bus Singapore City Sightseeing Pte Ltd'.
    3. If payment is not received 7 working days in advance of the charter, the booking may be cancelled without notification.
    4. The Hirer is responsible for the cost of repairs resulting from any damages caused to the vehicle/craft by any members of the hiring party, during the charter.
    5. If additional cleaning is required as a result of the hiring, an excess cleaning free of $100 will apply.
  2. Cancellations, Charges & Refunds
    1. DUCKtours charter is an all weather programme. Once the DUCK leaves the DUCK & HiPPO Hub it is deemed as fulfilled.
    2. Cancellations made before 72 hours of nominated tour time – charged 20% of hiring fee (refund 80%). No refund will be offered for cancellation less than 72 hours from nominated tour time.
    3. Hirer and all members of hiring party must check in at least 30 minutes before nominated tour time. Checking in later than 30 minutes before nominated tour time, and up to 15 minutes after nominated tour time, will result in a shorter tour.
    4. If the hirer fails to show up, fails to take up the charter at nominated boarding point, and/or arrives 15 minutes after the nominated tour time, the charter shall be terminated and classified as cancelled with no refund.
    5. In the event of adverse weather conditions or technical breakdown, there will be no refund, the chartered tour will be rescheduled.
  3. Operations & Other Limitations
    1. Maximum Capacity for DUCKtour is 31 passengers, children and infants included.
    2. Charters shall be terminated (with no refund) when there is an overloading of passengers above the maximum capacity stated in 3.1.
    3. Smoking, eating and drinking is not permitted on the DUCK.
    4. Charters shall be terminated (with no refund) as a result of unacceptable behavior of passengers.
    5. In chartering and joining our tour, hirer and all members of party is deem to have accepted our full trading terms and conditions available at www.ducktours.com.sg/terms

HiPPO/Trolley/Rhino Charter

  1. Booking & Payment
    1. A charter is confirmed only when full payment is made 7 days prior to date of charter.
    2. Fees for charter may be paid by: Cash, Nets, Credit Card, Bank Transfer or Cheque. Cheque shall be made payable to 'Big Bus Singapore City Sightseeing Pte Ltd'.
    3. If payment is not received 7 working days in advance of the charter, the booking may be cancelled without notification.
    4. The Hirer is responsible for the cost of repairs resulting from any damages caused to the vehicle/craft by any members of the hiring party, during the charter.
    5. If additional cleaning is required as a result of the hiring, an excess cleaning free of $100 will apply.
    6. HiPPO/Trolley/Rhino Buses are not normally hired out as "Party Buses". If a hiring is accepted for a "Party Bus", the hiring may be subject to a bond of $500, payable in advance.
    7. Minimum charter duration: 2 hours, inclusive of stand-by and/or idle time.
    8. No refund will be given even if the charter ends earlier than chartered duration.
  2. Cancellations, Charges & Refunds
    1. HiPPO/Trolley/Rhino Buses charter is an all weather programme. Once the bus leaves the DUCK & HiPPO Hub it is deemed as fulfilled.
    2. Cancellations made before 72 hours of nominated tour time - charged 20% of hiring fee (refund 80%). No refund will be offered for cancellation less than 72 hours from nominated tour time.
    3. If the hirer fails to show up at nominated boarding point, and/or arrives 15 minutes after the nominated charter time, the charter shall be terminated and classified as cancelled with no refund.
    4. When charter over-runs, additional charges are applicable at blocks of hourly rate.
    5. In the event of technical breakdown or circumstances beyond the company's control, the company is only liable to refund to the hirer the full charter fee.
    6. The company reserves the right not to accept hirer's request for changes to tour times, tour routes and pick-up/drop-off points once the charter has been confirmed (1.1).
  3. Operations & Other Limitations
    1. Maximum Capacity for the buses are HiPPO (51 pax), Trolley (40 pax), and Rhino (44 pax) only.
    2. Charters shall be terminated (with no refund) when there is an overloading of passengers above the maximum capacity stated in 3.1.
    3. Smoking, eating and drinking is not permitted on the HiPPO/Trolley/Rhino Buses.
    4. Charters shall be terminated (with no refund) as a result of unacceptable behavior of passengers.
    5. Hirer and accompanying party ride at their own risk and are fully aware that they must remain seated at all times when vehicle is on the move.
    6. In chartering and joining our tour, hirer and all members of party is deem to have accepted our full trading terms and conditions available at www.ducktours.com.sg/terms


What they've to Say...

Alex, Singaporean
I can't wait to go again! I like fireworks!
Tan Family
Great way to spend a weekend...
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